FAQs

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Do you offer a free design and planning service?

Yes, once customers have visited our store we will be pleased to arrange a site survey and planning service which is free of charge. This includes CAD drawings and 3D computer visualisations of the proposed scheme.
 


Do you have an installation service?

Yes, using our approved installers, we will be pleased to take care of every aspect of your kitchen/bathroom installation including tiling, electrical works, carpentry, plumbing and gas work as required. All our approved contractors are fully insured and certified for the work that they undertake.

 

Do you deliver?

Yes delivery is included with every order. FREE delivery is provided throughout Cumbria on all orders over £500.00.

 

How long will I have to wait for my kitchen/bathroom from placing the order?

Kitchen and Bathroom furniture lead times vary according to manufacturer, but usually take up to 3 weeks and can be confirmed with you at the time of quoting for your kitchen/bathroom. Bathroom accessories, shower systems etc, take between 7 to 10 days.

 

Can I mix and match the bath/basin/toilet from different suites?

Yes, you can chose different components from different suites if you wish. We aim to provide you with a bathroom suite tailored to your individual needs and this may involve you purchasing different parts of your suite from different ranges.

 

Do you sell appliances?

Yes, we sell appliances individually or as part of a complete kitchen from major suppliers including NEFF, CDA and BEKO.


How do I know how many tiles I will need?

If you measure the room that you wish to tile our staff will be pleased to advise you on the quantity of floor, wall tiles or borders you require.



Can you tell me which grouts and adhesives I should use?

Our specially trained staff will be happy to advise you on the most appropriate grouts and adhesives for the tiles you have chosen and the surface onto which you will be tiling.

 

How long will I have to wait for my tiles from placing the order?

Delivery of your tiles should take 3 to 4 days.



If I order too many tiles, can I bring them back and get a refund?

Yes, we accept full boxes of tiles returned for a full refund within 21 days of the date of purchase. Please bring your proof of purchase with you when returning any excess tiles.